Refund policy

Fruit Squad is operated by Leo Rubbra (sole trader), 75 Mulkern Road, London N19 3HH.

Contact: leorubbra@gmail.com

PRE-ORDERS

Drop 001 is sold as a pre-order. We will confirm your delivery date by email before we fulfil your order. If we are unable to fulfil your order for any reason, you will receive a full refund to your original payment method.

YOUR RIGHT TO CANCEL

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of placing it, without giving a reason, and receive a full refund.

Please note the legal exception for perishable goods: once your fruit has been dispatched, the 14-day cancellation right no longer applies, because fresh fruit is liable to deteriorate rapidly. You can cancel at any point before dispatch for a full refund.

To cancel, email leorubbra@gmail.com with your order number. We will refund you within 14 days of receiving your cancellation.

IF SOMETHING ARRIVES DAMAGED OR NOT AS DESCRIBED

Fresh fruit occasionally travels badly. If anything arrives damaged, spoiled or not as described, email leorubbra@gmail.com within 48 hours of delivery with your order number and a photo. We will refund that item or the whole box — your choice. We will not ask you to send fruit back.

This does not affect your statutory rights under the Consumer Rights Act 2015 to goods that are of satisfactory quality, fit for purpose and as described.

HOW REFUNDS ARE PAID

Refunds are issued to your original payment method. Once processed, funds typically take 3–10 business days to appear, depending on your bank or card issuer.

MISSED DELIVERIES

We deliver to selected London postcodes. If nobody is available, we will leave your box in a safe place where possible, or contact you to arrange redelivery. If we cannot deliver after reasonable attempts, we will contact you to discuss options before processing any partial refund.